October 15, 2004
Since my last Netflix diary entry, I discovered I had received a damaged DVD from them. The damaged DVD was “Gimme Shelter,” and it had problems in several different places: Sometimes the picture would break up, sometimes the DVD would skip, sometimes it would freeze, and the DVD player kept complaining about scratches. On the sleeve supplied by Netflix, I checked the boxes “DVD is Unplayable” and “Please Send a Replacement” and mailed the disc back to them. Four days later, a good copy of “Gimme Shelter” arrived at my house.
Here’s a log of activities during my fifth week with Netflix:
Sunday, October 10: After having had the “Gimme Shelter” DVD at my house for five days, I discovered it was damaged. I dropped it in a mail box, requesting a replacement.
Wednesday, October 13: Netflix acknowledged receipt of the damaged “Gimme Shelter” and notified me they were shipping a replacement.
Thursday, October 14: The postal service delivered the replacement “Gimme Shelter” to my house.
I’ve been with Netflix almost five weeks now, and I’ve received eight titles from them. One DVD was bad, but they replaced it. But my main problem is finding time to watch the DVDs I’m getting from them. So far I’ve only watched half a dozen.
I’ve gradually come to the conclusion that Netflix isn’t right for me because I have too many other ways to get DVDs to watch. I expect I’m going to cancel my account with them soon, and I’ll give you a report on how the cancellation goes.
